Course: ITIL V3 FOUNDATION (ITILV3-101)
Four Day Foundation Certificate Course in IT Service Management
CLASSES EVERY MONTH.
The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.
Who Should Attend
The ITIL Foundation course is appropriate for all IT staff, but more specifically people in the following roles should attend:
- IT Managers
- CIOs
- IT Line Managers
- Process stakeholders
- Service Delivery Managers
- Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)
Why Choose Wilderness Empowerment?
- WE assure top quality training from an Accredited Training Center
- WE have Certified EC-Council Instructors who members of the EC-Council “Circle of Excellence”
- WE have a friendly environment and superb customer service
- WE help you achieve your goals
- WE don’t just offer training, WE provide an experience
Also Available:
- CISSP
- CISA
Course Outline
Three Day Foundation Certificate Course in IT Service Management
Introduction: Service Management Concepts
- History of ITIL
- ITIL Qualification scheme
- Concepts
Service Strategy
- Service Models
- Service Portfolio Management
- Demand Management
- Financial Management
Service Design
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
Service Transition
- Change Management
- Service Asset and Configuration Management (SACM)
- Release and Deployment Management
- Service Knowledge Management
Service Operation
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
Continual Service Improvement
- The Continual Service Improvement Model
- IT Governance across the Service Lifecycle
ITIL Case Study and Simulation
